LASH EXTENSIONs
​
Infill appointments booked in for or after 4 weeks are charged at new set
prices.
You must attend your infill appointment with 50% of your extensions remaining or new set prices will be charged. Your appointment will not be extended to a new set period, lashes will be applied within the infill period you booked. Increase your infill appointment time or frequency if this occurs. We will notify you new set prices are being charged before commencing the service. If you decide against proceeding with your appointment a $30 appointment cancellation is charged to cover our time.
We will not infill another salon or technician's work. You must book in for a removal and new set.
New Clients Booking Full Sets
​
New clients booking in for a set are required to pay a $50 deposit. This deposit is non-refundable if you cancel your appointment. You are permitted to re-schedule your appointment once without forfeiting the deposit, provided it is done 24 hours prior to your appointment and the new appointment is within 14 days of the cancelled appointment.
Appointment Cancellations
​
24 hour notice is required for all appointment cancellations. Cancelling within 24 hours of your appointment will result in a $30 appointment cancellation charge being invoiced to you and is payable within 24 hours. This charge is also applicable for no shows.
​
Your appointment will be cancelled if you are more than 10 minutes late to your appointment. The $30 appointment cancellation charge will invoiced to you and is payable within 24 hours.
​
No show incurs the $30 appointment cancellation charge - this will be invoiced to you and is payable within 24 hours.
Removals
​
We will not install or infill around another technician's work. If you already have lashes in, we will remove them so OUR work can be guaranteed. The cost of removal will be charged (see 'Pricing' page). Please inform us when making an appointment if you currently have lashes in so we allow enough time for removal and for the new set. This policy does not apply if you have very minimal lashes remaining, but the waiver is at our discretion.
Prior to Services Being Performed
​
We require all clients to complete a release form before a service is done.
​​
As everyone's natural lashes are unique you may not be able to get the set you had in mind or a picture you show. We will not install a set if it will cause damage to your natural lashes. The amount of natural lashes you have and their condition dictate what set and length you can have. This will be discussed with you before a set is installed.
​​
You must advise us of any allergies you have so we can accommodate you or refuse services - we want you leaving looking beautiful, not in pain.
​
If you have an eye infection we are unable to perform any lash services on you.
​
If you have had eye surgery of any kind we are unable to apply lashes until you are able to present a letter from your doctor/surgeon advising it is safe to do so.
​
Cosmetic tattooing can be affected by lash application if done within 2 weeks of the tattoo. Please wait 2 weeks before having your lashes applied or infilled. If you have tattooing done and your lashes fall out then you will need to pay for a new set.
Refund
​
There are no refunds for change of mind, if care instructions have not been followed, or if an allergic reaction occurs and the set needs to be removed.
​​
If there is a fault with the glue then you can come in for a full repair at no further cost to you. This only applies if the fault occurs within 24 hours of installation and the fault is with our products. A close up photo of the eyes must be sent to ascertain if there is a fault. We will also contact other clients to confirm the product is at fault- if no other clients are experiencing issues then there is no fault.
​
Due to the application method we use (an extension on every 1-2 of your natural lashes) then you can afford to lose a few, however if gaps appear and loss seems excessive than please contact us immediately.
Teeth Whitening
​
Have you always wanted your teeth whitened for a price that is affordable?
Now it's possible!
​
The advantages? It whitens your natural teeth, it's pain free and it can be re applied after 24 hours if there is no sensitivity.
​
How it works?
​
At first we measure your initial shade, then at the end we measure your final shade to see how many shades lighter you got.
But there’s no way to predict how many shades lighter your teeth will get beforehand.
The whitening process removes stains that we all accumulate over the years from coffee, tea, juice, wine, soda, fruits and berries, sauces, salads etc.
Teeth whitening results cannot be predicted!
The final shade is your natural tooth colour, which is different for everyone. 2-7 shades lighter is expected.
​
Appointment Cancellations
​
A consultation will be given before treatment is to commence.
​
24 hour notice is required for all appointment cancellations. Cancelling within 24 hours of your appointment will result in a $30 appointment cancellation charge being invoiced to you and is payable within 24 hours. This charge is also applicable for no shows.
​
Your appointment will be cancelled if you are more than 10 minutes late to your appointment. The $30 appointment cancellation charge will invoiced to you and is payable within 24 hours.
​
No show incurs the $30 appointment cancellation charge - this will be invoiced to you and is payable within 24 hours.
​
Additional Information - Aftercare
​
1) Avoid extremely HOT and COLD liquids for 24 hours. The pores of your teeth will open easily when consuming hot liquids, making staining more possible. Likewise, cold beverages should be avoided as it may cause a sensation of uncomfortable sensitivity. Usually this is temporary until the pores of the teeth close off after 24 hours of treatment.
​
2) Avoid acidic foods like vinegar, lemon and soda which will easily open the pores of your teeth. Avoid for 48 hours post treatment.
​
3) Smudge-free lipstick and heavily coloured balms can be picked up by freshly whitened teeth causing staining. Rethink your coffee consumption and smoking habits. Your lifestyle really impacts the time frame between maintenance appointments.
​
4) A smoker can expect to have a maintenance appointment every 12-18 months
​
5) A coffee drinker may expect 6-12 monthly maintenance appointments
​
6) A coffee drinker and smoker may need 4-8 monthly maintenance appointments. All time frames depend on the expectations and goals for each individual as well as lifestyle habits.
​
Each person who receives our treatment will be given an aftercare document to ensure you get the best results possible!
​
Please also keep in mind that we are not dentists and we do not represent ourselves as dental professionals.
​
PLEASE NOTE
​
1) People who are on photosensitive medication may not use this product.
​
2) Women who are pregnant or breast feeding should not use this product.
​
3) People with tooth decay, exposed roots or gum disease should not bleach their teeth.
​
4) People with braces should not use tooth bleach.
​
5) People who have had oral surgery should not use tooth bleach.
​